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EFFECTIVE COMMUNICATION PRINCIPLES AND STRATEGIES


PROJECT A POSTIVE ATTITUDE
This may sound basic, but it is very important. What is your perception of someone that has a good attitude versus that of someone that has a bad attitude? Think about it. Most (if not all) would agree that they prefer to work with someone that has a positive attitude. For better or worse, many times someone’s perception of you is stronger than the actual facts. Having a negative attitude can cloud your manager’s view of your ability. You may be competent at your job but do you take an interest in your work? Do you show enthusiasm? Do you take initiative? Having a positive attitude will not only serve you well in your first job, but throughout your entire career. Often opportunities for advancement and leader ship roles hinge on your overall attitude.
 

DEVELOP YOUR COMMUNICATION SKILLS
Every job, including technical ones, requires some degree of communication skills. Learn to be a good listener to ensure you fully understand instructions and to show that you are interested. Demonstrate patience and sensitivity with others, and avoid public confrontation and complaining. Learn to be tactful when working on a team, and consider what others on the team have to say and work with them. Above all, treat people as you would like to be treated. With written work, be sure you’ve proofread it carefully for content, spelling and grammar before submitting it.
 

COMMUNICATING BY PHONE
  • Call during typical business hours
  • Call form a quiet location, or reduce/eliminate background noise.
  • Notify people when they are on speakerphone.
  • Make sure voice mail messages are concise. Slowly and clearly state your full name, telephone number (extension if applicable), name of your company and reason for calling.
  • Make sure your voicemail greeting is understandable and that you speak slowly when recording it.
     
COMMUNICATING BY EMAIL
  • Write in complete sentences and don't’ use slang.
  • Use the subject line to specify the point of the message (not to informal greeting).
  • Structure your e-mails like a business letter and include greetings and closings.
  • Review the content of your email to make sure the point of the message is obvious.
  • Be sure to proofread for grammar and spelling. Spell-check is a helpful tool, but you also need to visually proof all documents.